Privacy Policy - Pedagix Solutions

PRIVACY

POLICY

At Pedagix Solutions, we value your privacy and are committed to safeguarding the personal and business data you share with us across our different service categories. This Privacy Policy outlines how we collect, use, and protect your data while using our services, including Pedagix Tutoring, Pedagix Pro, Pedagix Business, and Pedagix Tech. By utilizing any of our services, you agree to the practices outlined in this policy.

1.Types of Data Collected_________________________________________________________________

Personal Information: We collect personal information from students and parents/guardians/sponsors, including:

Student’s First and Last Name
Student’s Age, School, Phone Number, Email Address, Date of Birth, and Home Address
Parent/Guardian/Sponsor First and Last Name, Phone Number, Email Address, and Home Address

Usage Data: When visiting our website, we collect:

IP addresses
Browser information
User activity on the website

Payment Details: Financial information is collected via billing@pedagixsolutions.com and stored in a Google Doc for refund processing if necessary.

2.Purpose of Data Collection_____________________________________________________________

We collect personal, business, and technical data to:

Provide online and in-person tutoring, IT support, business consultation, and instructional services
Tailor services to the specific needs of individuals and businesses
Facilitate communication between clients and service providers
Process payments and manage financial records
Ensure legal compliance and security for IT services

3.How is Data Collected_____________________________________________________________

Data is collected through:

Google Forms
WhatsApp messages and calls
Phone calls
Emails sent to info@pedagixsolutions.com
The pedagixsolutions.com website

4.How is Data Used_____________________________________________________________

We use your data for:

Creating personalized lesson plans
Providing customer support
Analytics to improve products and services

5.Data Sharing Practices_____________________________________________________________

Pedagix Solutions does not share your personal or business data with third parties, except:

When using third-party services to deliver essential services (e.g., Google Workspace, Zoom, AnyDesk)
When required by law or government authorities

6.Third-Party Tools and Services_____________________________________________________________

We use third-party platforms to support our operations, which may include:

Communication Tools: WhatsApp, Google Workspace, Slack, Zoom
Task Management: Trello, Google Slides, Canva
IT Services: AnyDesk, TeamViewer, Acronis, Veeam
Analytics: Google Analytics

These platforms may access certain data necessary to provide their services. We ensure all data shared with third parties is protected by robust security measures.

7.Data Retention Policy_____________________________________________________________

We retain data based on the following schedules:
- Personal and Business Data: Up to 6 years after the last interaction or service completion
- Financial Data: Retained for 7 years to comply with tax regulations
- Security and System Logs: Retained for 3-5 years for audit and regulatory purposes
- Marketing Data: Up to 2 years or until opt-out

8.User Rights______________________________________________________________

As a user of our services, you have the following rights:

Access: Request access to the personal or business data we hold
Correction: Request updates to inaccurate data
Deletion: Request deletion of data, except where legal obligations require retention
Objection: Object to data processing activities (e.g., analytics or marketing)

For requests, please contact us at legal@pedagixsolutions.com.

9.Security Measures______________________________________________________________

Pedagix Solutions employs rigorous security protocols to protect your data, including:

Encryption: SSL/TLS for data in transit and AES-256 for data at rest
Access Controls: Role-based access, two-factor authentication (2FA)
Incident Response: Immediate response to data breaches with notifications to affected parties within 72 hours.

10.Data Transfer______________________________________________________________

11.Cookie Policy_____________________________________________________________

We use cookies to enhance your experience on our website:

Functional Cookies: Ensure website functionality.
Analytical Cookies: Help us understand user behavior for service improvements.
Marketing Cookies: Deliver personalized ads and content.

You can control cookie preferences through your browser settings or opt out of marketing cookies via third-party platforms like Google Ads Settings.

Personal data is primarily processed within Jamaica, but may be transferred internationally when using third-party services. We ensure secure data transfers and legal compliance via data transfer agreements and encryption.

12.Updates to this Policy_____________________________________________________________

This Privacy Policy may be updated periodically to reflect changes in our services or legal requirements. We encourage users to review the policy regularly.

For any questions or concerns about our privacy practices, contact us at legal@pedagixsolutions.com.

PRIVACY

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